Work With Us / Festival Front of House Staff
Front of House - Job Description
The role front of house is one of great responsibility and great fun! You are there to organise the general public by assisting them finding venues, bars, toilets, you will be responsible for organising queues and facilitating the flow of public to and from venues whilst liaising with venue crew and box office. You will need to be confident, assertive and have a very commanding voice! Performances must start on time and FOH play an important role in this. You are also a traffic warden, mobile information booth and an ambassador for the Pleasance. It is essential that you can work all day on your feet (in the glorious Scottish summer) and still remain helpful with a big smile!
Front of House Manager - Job Description
On top of the roles above, the department manager looks after the team of just over 20, creating the department rota and ensuring the team are working to the high standard we strive for at Pleasance. The Front of House department are the first (and sometimes only) Pleasance staff visitors encounter so it is really important that they are always well presented, friendly and as helpful as they can be to everyone – it is the role of the manager to train the team to a high standard to ensure this happens. The manager is also called upon to deal with customer complaints and difficult situations which may arise and a manager is called to. They need to have great customer skills as well as experience of running a team of this size.
Assistant Front of House Managers - Job Description
There are also two Assistant Front of House Manager positions who work closely with the manager. They assist with creating the rota, managing the team and act as the manager when the Front of House Manager is not around.
