Festival Reception Staff
Reception - Job Description
Reception is the first point of contact for all performing artists, companies, promoters and the press.
As part of a small team you will handle all complimentary ticketing requests from industry representatives and various companies, ensuring each is logged accordingly. Working closely with the box office team, they also provide essential services to promoters, companies and artists such as ticket sales reports.
Reception is a hub of activity and field a myriad of different enquiries - everything from the festival and our shows to general information about Edinburgh. They manage all incoming and outgoing post for whole of Pleasance, including staff, theatre companies and performing artists and run a 'Lost and Found' for both sites.
An excellent administrative ability is essential within this role. It is essential that people on Reception can remain calm under pressure, be helpful and willing, but more importantly have the ability to maintain a friendly and genuine smile despite the incredible demands of their responsibilities.
Reception Manager - Job Description
The Reception Manager is central to keeping this busy department going.
With an unrelenting eye for details and organisational skills that are second to done, they ensure that foolproof systems and processes implemented so that nothing slips between the cracks. You will organise rotas for the team of around four people and oversee the vast number of tasks they undertake, making sure that nothing is lost or forgotten.
An ability to exude your calming influence into a fast paced environment is essential as well as a compulsion to triple-check everything that verges on obsessive. Previous experience of managing a small team and bringing them up to speed quickly would be beneficial.
Reception Manager applicants are required to work from Pleasance's London office from end of May (flexible hours) then relocate to Edinburgh from end of July. Accommodation can be provided in Edinburgh if required.
