Accessibility - London

Accessibility

Please be aware that our venue Box Office is currently closed. We are working remotely so we are unable to sell tickets in person or over the phone for security purposes.

You can still buy tickets on our website.

If you need to urgently get in touch with us please send an email to boxoffice@pleasance.co.uk.

If you need to make an access booking, please email access@pleasance.co.uk.

If your show has been cancelled, we will be in touch shortly regarding refunds.

If you would like to make a donation, you can do so here.

We apologise for any inconvenience and thank you for your understanding.

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You can ask us a question or let us know your access requirements in advance by emailing access@pleasance.co.uk or by calling us on 0207 609 1800. We offer free Carer or Personal Assistant tickets which you can book in person or over the phone.

You can download our full guide here: Pleasance Access Guide - London (pdf) 

Large Print & Plain Text Version  | Visual Journey (plain text/large print)

Facilities

We offer lift access to the Foyer, Bar, Box Office, Toilets and Main House theatre. Please ring the bell and wait for a member of staff to assist you. Please try to arrive 30 minutes in advance of your performance so that the Front of House team can assist you before the house opens. 

We provide ramp access to the Downstairs theatre via a cobbled courtyard. Please ring the bell and wait for a member of staff to assist you. Please try to arrive 30 minutes in advance of your performance so that the Front of House team can assist you before the house opens. 

StageSpace is not accessible to wheelchair users. 

We have Accessible & Gender Neutral Toilets.

We have a lowered counter at Box Office.

There are hearing loop systems in all performance spaces and at the Box Office. 

Guide or Assistance Dogs are welcome - please let us know in advance if you need us to look after your dog during the show.

Our bar serves snacks, but there is a pub downstairs that serves hot food: The Depot. 

How to Book

You can book on our website www.pleasance.co.uk.

You can book in person at our Box Office.

You can book over the phone by calling our Box Office on 0207 609 1800.

We offer free Carer or Personal Assistant tickets which you can book in person or over the phone. 

Our Box Office is open 12pm - 6pm daily.

Our Box Office is Wheelchair Accessible and has an induction loop hearing system.

Upcoming Accessible Performances at Pleasance London

If you would like to discover our upcoming shows that offer Captioning, Relaxed Performances, Signing or Audio Description, please see our Accessible Performances Guide. 

Large Print Information

Please let us know if you require a large print version of any of our materials. 

Performers With Disabilities

There is an accessible dressing room for the Main House located at stage level.

Getting Here

You can read how to find us on this page. You can map your route using Citymapper. 

Downloads

Mawaan Rizwan Large Print Brochure .pdf

London Access Guide.pdf