Box Office Deputy Manager

Job description

Salary: £25,000

Posted: 03/11/2021

Closing date: 30/11/2021

The Pleasance Theatre Trust seeks to recruit a motivated Box Office Deputy Manager, who is driven to deliver excellent customer service and has a keen interest in bringing the best comedy, theatre and kid’s shows to the masses.

The Deputy Manager plays a key role in maintaining the theatre’s vitally important ticketing facility. Reporting to and deputising for the Box Office Manager, the Deputy is responsible for ensuring that the theatre’s physical and digital ticketing operations run smoothly at all times. 

They also undertake a variety of important administrative tasks such as managing correspondence with performing companies, managing databases, data analysis and general housekeeping.

They are based out of Pleasance London for the majority of the year, where we present a broad range of work from established and emerging acts in 3 performance spaces. In our 2017-18 season, we hosted 621 performances of 219 individual productions - with over 36,000 tickets issued. 

During July and August, the Box Office operation relocates to Edinburgh, where the Pleasance’s Fringe operation expands to 3 sites with over 30 performance spaces and 550,000 ticket holders. With Edinburgh productions going on sale from January each year, Festival preparation is an integrated part of the Box Office’s year-round operation. 

As part of a 2 person core team, the Deputy Manager must be a proactive team player. Whilst in London they provide operational and pastoral support to a small pool of casual Box Office Assistants, with this remit expanding greatly during the Fringe when the department expands to 50 people through the Pleasance Festival Volunteer Programme. 

The Deputy Manager also acts as accessibility champion for the organisation, ensuring the Pleasance offers facilities, services and information that provide those with additional access requirements with a seamless and enjoyable experience of the theatre.

The ideal candidate will be highly personable with meticulous attention to detail and experience of managing both payment systems and databases. They will have a passion for the performing arts and find motivation in helping others to share in that passion.


Contract Terms 

Contract Type: Permanent (Full Time)

Period of Engagement: Permanent

Salary: £25,000

Place of work: London, United Kingdom

Schedule of work: 40 Hours per week, Monday - Friday. Additional hours may be required to fulfill your duties. Shifts are shared with the Box Office Manager to fulfill all operational hours, typically 12:15 - 20:15. Occasional work at the weekends may be required on site or remotely. 



A full role pack can be found via the 'Download Pack' link above.

To apply, please send your CV, cover letter in.pdf or.doc format by email to: [email protected]

Applicants are also requested to complete the Pleasance Equal Opportunities Monitoring Fom at:

Deadline: Tuesday 30th November 2021 17:00 

Interviews: W/C Monday 6th December 2021 (subject to confirmation)


Equal Opportunities

The Pleasance Theatre Trust is an equal opportunities employer and welcomes applications from all sections of the community. In particular, we encourage applications from backgrounds or social groups currently underrepresented in the creative industries. If you would require any reasonable adjustments at interview or whilst undertaking the role as specified, please highlight this as part of your application and we will be happy to discuss these.


How to apply

Please send a CV and cover letter outlining which role you wish to apply for and why you feel you are suitable for the position to [email protected]. We are accepting applications now.

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