Edinburgh - Pleasance Dome

Access Information for our the Pleasance Dome

Accessibility at the Pleasance Dome

You can ask us a question or let us know your access requirements in advance of your show by emailing [email protected] or calling our box office on 020 7609 1800 (our box office is open from 14:00 daily). We welcome calls from customers using RelayUK.

Below is key information about the Pleasance Dome, for more indepth information please refer to our Dome Access Guide which can be found HERE as a .doc & .pdf. 

Spaces At The Pleasance Dome

The Pleasance Dome contains 5 performance spaces, these are:

  • 10Dome (First Floor)

  • JackDome (First Floor)

  • QueenDome (Ground Floor)

  • KingDome (First Floor)

  • AceDome (First Floor) 

In addition to these performance spaces, the Dome also has:

  • Press Office (First Floor)

  • Brooke’s Club (First Floor)

Facilities At The Pleasance Courtyard

Accessible Toilets

You can find accessible toilets through the AceDome entrance to the right of the main bar.

Lowered Counters

We have lowered counters for various facilities & concessions throughout the Pleasance Dome. These include:

  • Box Office

  • Cafe

Lifts & Wheelchair Access

The Pleasance Dome has two lifts, these are located in non-public areas. To access these please report to the box office (on the left as you come through the main entrance) on arrival and a member of Pleasance staff will be able to assist you with accessing your venue:

  • Through the AceDome entrance to the right of the main bar, this will allow you access to AceDome, KingDome & 10Dome.

  • Through the main bar, this will allow you access to JackDome & Brooke’s Club.

This is a back of house area, please talk to a member of staff to access. Please approach a member of our guest services team (wearing yellow Pleasance t-shirts) when you arrive. They will be able to accompany you to the venue.

Set Down/Drop Off Point

The set down/drop off point for the Pleasance Dome is located before the bus stop on Potterow.

Hearing Loops

There are hearing loop systems available - please let us know by email in advance if you would like to use the hearing loop system and approach our guest services team (wearing yellow Pleasance t-shirts) on arrival at the venue.

Guide or Assistance Dogs

Guide or Assistance Dogs are welcome - please let us know in advance if you need us to look after your dog during the show.

How to Book

You can book tickets in the following ways:

  • On our website www.pleasance.co.uk

  • Via the phone on 020 7609 1800 (our box office is open from 14:00 daily)

  • In person at a Pleasance box office (though we encourage you to book in advance to avoid disappointment tickets are subject to availability)

Please let us know of any access requirements ahead of your arrival at the venue so we can best facilitate your visit to the venue.

If you would like a complimentary Personal Assistant or Carer ticket please let us know in advance of booking by emailing [email protected] or calling us on  so we can arrange this.

Large Print Information

Please let us know if you require a large print version of any of our materials.

Feedback

Your feedback is invaluable in helping us improve our venue accessibility. You can: 

  • Leave us a review on Euan's Guide

  • Email us on [email protected]

  • Phone us on 020 7609 1800

  • Talk to a member of Pleasance staff during your visit to the venue. 

Access Resources

Venue Access Guide 

For more indepth information please refer to our Dome Access Guide which can be found HERE as a .doc & .pdf. 

Access Route Map

Attached below is an access map detailing all the access routes for the Dome.

Fringe Sensory Backpacks

The Fringe Society provide sensory backpacks for anyone who may find the festival environment overwhelming.

More information about the packs can be found here. 

Backpacks can be reserved by emailing [email protected] and collected from the Fringe shop on the High street. Or, alternatively picked up from any of the following locations:

  • Scottish Storytelling Centre
  • Greenside Infirmary Street
  • Assembly George Square

Downloads

PDF icon Access Map Dome 2023.pdf