How to Book

How to Book

You can book tickets for Pleasance London and Pleasance Edinburgh on our website.

You can book over the phone between 2-6pm (Mon/Tue) or 12-6pm (Wed-Sun) on 0207 609 1800. 

You can ask us a question by emailing [email protected]

Accessibility & Complimentary Carer/Personal Assistant Tickets

If you need to make an access booking, please email [email protected] so we can organise tickets for you. We offer free Carer or Personal Assistant tickets - please email us on [email protected] or call on 020 7609 1800 to organise your booking with a complimentary ticket in advance. We welcome calls from customers using Typetalk.

If you have any additional requirements you can read more about our access provision for our Edinburgh and London venues here

Ticket Collection

You will receive an email confirmation which contains a QR code. This is your ticket. You can show this on your phone or printed out.

We are unable to provide printed tickets - if you would like to give tickets as a gift you may forward your email confirmation. We are currently unable to post tickets.

Our Front of House team will scan your QR code before you enter the venue. If you can’t find your QR code, please contact [email protected]

On Arrival

On the day of your show you will receive an email from us providing more information about your visit.

Please let us know in advance that you require use of our lift by emailing [email protected]

Our Front of House team will be ready to greet you and scan your QR code from one hour before your show. Your group will then be shown to your table or seats. Please note that latecomers may not be admitted.


Our tickets are non-refundable and non-exchangeable. However:

If the show is cancelled for whatever reason we will provide a refund of the cost of your tickets, or if you would prefer, an exchange for an alternative night (subject to availability). We are closely monitoring the government guidance and will communicate any changes to your booking as quickly as possible via email.

If you test positive for COVID 19 or have to self-isolate please do not attend the theatre. Email [email protected] and we will issue a credit note refund on your tickets in this instance. Your credit refund will not include the booking fee.

Why do I pay a booking fee?

The Pleasance Theatre Trust charges a booking fee to cover the rather numerous charges made by credit card companies, banks and payment gateway providers that allow us to sell tickets online using credit cards and debit cards. We regret that we are unable to include this booking fee in the list price of the ticket. Our booking fee is non-refundable.

Why do you ask for an additional donation?

The donation is completely optional. The Pleasance is a registered charity, a not-for-profit organisation dedicated to providing a platform for new theatre companies, new artists and new ideas. Any donations are also put back into building rehearsal rooms and upgrading our theatres and existing facilities to enable emerging companies to create work both at Pleasance London and at Pleasance during the Festival Fringe.

Does my child need a ticket?

Any child over the age of 2 will need their own ticket.

COVID-19 Safety

For more information and to read about our new COVID-19 measures, please see our COVID-19 FAQs.                                                      

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