London Opportunities

The Pleasance Theatre Trust seeks to recruit a motivated and detail-oriented Ticketing and Box Office Manager with a keen interest in comedy, theatre, and live performance to lead the organisation’s ticketing and customer service operations across its London and Edinburgh activities.

The Ticketing and Box Office Manager plays an essential role in maintaining the theatre’s vitally important ticketing facility. Responsible for managing the Box Office Deputy Manager and pool of casual Box Office staff, they are responsible for ensuring the theatre’s overall ticketing operation runs smoothly at all times. 

This is a full time role based in our London venue, relocating during July and August to lead the Box Office as part of the Pleasance’s operations as a major venue at the Edinburgh Festival Fringe. During this time they will work closely with the Head of Operations around recruitment, management, and pastoral support for a team of fifty in the delivery of ticketing and box office services.

The Ticketing and Box Office Manager will be a confident decision maker with significant ticketing system experience and a proven track record in motivating teams to deliver high level customer service in a festival environment. They act as the principal point of contact with Red61 (box office system), oversee integrations with the Pleasance website and Fringe event management software (Eventotron), as well as providing sales insights to inform Pleasance’s ongoing digital strategy. 

The ideal candidate will have proven managerial experience in a Box Office environment, have a positive, can-do and proactive attitude with meticulous attention to detail. They will be equally confident in front-facing customer service environments as they are in operational administration.

The Programme Administrator plays a key role during the run-up to the Edinburgh Festival Fringe, under the Programming Department and Operations Department they will act as one of the primary points of contact for all performing companies within the Pleasance’s festival programme.

They will support correspondence for programme submissions and register all shows within the Pleasance’s festival programme, acting as a liaison between the Pleasance, the Fringe Society and programmed performing companies. They will provide performing companies with all relevant information needed ahead of their shows being put on sale and ensure that the programming, box office, marketing, operations and finance teams have all the information they need in order to fully process each show, working under the direction of each Head of Department.

Once registered, the Programme Administrator will play an active role in proofing and amending all website and brochure entries for each show, tracking all changes and keeping the corresponding databases up to date. They will work particularly closely with the marketing department to help create and proof a wide range of promotional materials.

In Edinburgh, the Programme Administrator will work closely with both the Programming and Operations teams to assist with a wide range of tasks to ensure the smooth delivery of the Pleasance programme. They will maintain close contact with shows and artists, and ensure smooth and clear communication is maintained across departments.

The Programme Administrator will work closely with the wider team to manage correspondence with performing companies, sending operational updates and fielding enquiries.. They will undertake pre-production work across a variety of departments, ahead of key festival team members assuming their roles. They will assist the press team in collating and filing assets and assist the box office team in gathering information for joint ticketing initiatives, such as EdFest and Love The Fringe. They will assist the operations team with festival recruitment, volunteer onboarding and accommodation and the management of guest lists for various festival events.

Overall, the Programme Administrator will always be on-hand with a positive can-do attitude, to assist with any and all administrative preparations for the festival, as and when needed by the full-time members of the team.

For more information and to make an application please download the Role Pack below.

We are currently only able to offer work experience placements or internships of between one and two weeks to people in full-time education. 

It's also worth noting that because of the Edinburgh Festival Fringe, we are not able to host placements in July and August.

To enquire about work experience or internship placements, please email a paragraph about yourself and why you'd like to do a placement with the Pleasance, along with the dates you are available, to [email protected].